Hi All ,

I was working as a customer relations executive for 1.5 yrs in a small org.

Then i shifted to an international BPO where in my role was technical support engineer for again 1yr (i was directly dealing with the end users and trouble shooting for their internet and computer issues) after which i got a break for 1 year because of some personal issues.

Now,i would like to proceed with my career and get placed in a good company.After a lot of researches,I have arrived with 2 options ->learning ETL tool (AB initio) or SAP CRM functional.

When i analyzed the market trend, AB initio fetches less money and more tech knowledge like UNIX and other programming skills etc when compared to CRM.

When i analyzed with my experience in techno functional skills, i hope crm will better suit me (though i have a less business work experience am ready to pick it up).

Also i have good interpersonal skills.But some say i really need to have a “real time” business experience to learn CRM functional ( such as marketing , sales etc ).

I am really interested in CRM but fearing if i would get lost in the middle of the course because of its complexity and unfamiliar concepts.

Can you please help me to take a right decision?

Which will be the right course for me to excel in my future career! Which has good scope! If U suggest any of these courses what are all the skills that i should develop in accordance with those courses.

Thanks in advance !


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