What Next After 5 years of Production / Application Support Experience? ↴ 

Become An ITIL Certified Information Technology (IT) Manager

Are you interested in Management? If you are, you may consider becoming an ITIL Certified IT Manager.

Take the time to assess if you are able to get into IT Management at your current company or get into IT Management at a completely new company.

If you decide to get into IT Management, start acquiring more management experience at your current place of employment, by volunteering for or asking for more leadership roles.

Become A Network Administrator After ITIL V3 Certification

If you have been more involved in Information Technology (IT) Production Support and you like working with computer hardware or networks, then look into becoming a Network Administrator.

This depends on whether you like working with people more or with technology more.

Become a Customer Relationship Manager After ITIL V3 Certification

If you do not like working with technology that much or you enjoy working with people more (talking to people, resolving inter-personal conflicts, communicating, etc.), then consider moving into a role where you spend most of your day solving people issues instead of troubleshooting technology issues!